FAQ

Question: What is a cloud-based phone system?

Answer: Cloud-based phone systems transfer calls using your high-speed Internet connection, rather than digital or analog connections. Soon, all phone lines will be cloud-based, and if you’re not using a cloud-based system, you’re paying too much. Even if you are, Telescend does cloud-based phone systems better.

Question: How do your phone lines work, and is this something which will give my business the reliability it deserves?

Answer: We use cloud-based internet phone lines, which will actually improve the clarity and reliability of your phone calls. With less background noise on the line, you will be able to better hear and understand your customers, with less frustration on both sides. We will ensure you have the proper technology for your business so that your phone calls and internet are completely optimized.

Question: Telescend’s website isn’t as overloaded as other business phone companies’ websites. Is this because you don’t do as much as they do?

Answer: Telescend does just as much as other business phone companies, but we do pride ourselves on doing it better. Part of our approach is to keep things simple. If you do not see a service you are interested in on our website, reach out to us, as 99% of the time we can help you.

 

Part of the way that phone companies take advantage of people is by confusing them with an overload of information. We don’t do that.

 

We welcome transparency, which is why we want you to know exactly what we’re installing, why, and how. We find that a face-to-face discussion with our clients leaves them with a clearer understanding, which is something we welcome.

Question: If your phone lines and systems are so good, why aren’t they more expensive? I’m concerned that, because you’re less expensive, you won’t be reliable.

Answer: When the day comes that overcharging our clients helps them, then we’ll consider it. If you need to be overcharged to feel like you’re getting quality services, we’ll be happy to provide you with the names of some companies who will gladly take you up on that offer.

5 phone lines starting at $55 a month!

We take care of everything.

  • Installation Services

You can trust our experienced installers in determining how much bandwidth you will need for voice-over-IP in your office.

  • ON-SITE TRAINING FOR STAFF

Telescend provides the proper training for a smooth transition. We deliver the training you need in the ways you prefer.

  • Technical Support

With decades of experience serving thousands of satisfied customers, We provide the expertise to get the job done.

  • On-Site
    Support

Our goal is to help you succeed and we recognize that well supported networks and phone systems are essential.